IP and TDM communication systems
OXO Connect is a new generation of robust, connected and converged communication platforms, entirely dedicated to small and medium businesses.
The OXO Connect platform is a hybrid model that’s ready for the cloud, and is at the heart of our feature-rich SMB offering that includes:
Scalable collaboration with Rainbow cloud service
A complete range of wireline and wireless phones
A range of desktop applications to increase productivity
Enhanced off-site mobility to keep users connected anywhere, anytime
Customer welcome from simple voicemail to integrated call routing and professional greetings
Single network infrastructure for voice and data servicesThe cornerstone of ALE’s SMB offering, OXO Connect (formerly known as OmniPCX Office RCE) is easy to install, use and maintain. It meets all SMB communications needs, from 5 to 300 users.
Call Recording
Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.
For contact centers and enterprises in industries that require legal and regulatory compliance, it’s critical to record your transactions and interactions in order to demonstrate transparency. Alcatel-Lucent OmniPCX RECORD Suite is a web-based tool that does all that and more, enabling you to record, monitor and evaluate employee-customer interactions. This is particularly important in financial services, utilities, healthcare, education, hospitality and public safety organizations.
By integrating call recording and monitoring directly into your existing telephony infrastructure, the OmniPCX RECORD Suite provides a scalable, modular and affordable toolset. In addition, supervisors can review recorded calls with agents and use the integrated Quality Monitor module to assess agent performance.
Call Center
The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.
OmniTouch CC Standard Edition offers an embedded call distribution solution with Alcatel-Lucent OmniPCX Enterprise for lower TCO and ultimate reliability. Advanced supervision and agent desktop capabilities can be delivered from additional virtual machines.
Networking
Fixed-configuration GigE stackable LAN switches that are easy to manage and designed for your business.
Create the high-performance network you need for your business. The Alcatel-Lucent OmniSwitch portfolio excels at delivering bandwidth-intensive applications while consuming very little power. Its network capabilities include advanced security, quality of service, high-speed uplinks, stacking, multi-gigabit ports and Layer-3 support – delivering customers next generation of enterprise switching networks at an affordable price. And like all Alcatel-Lucent enterprise switches, they’re simple to deploy, configure and manage.
Featuring the latest technology innovations, the OmniSwitch family of switches also helps you protect your investment into the future thanks to a range of flexible upgrade options.
Benefits
Responding to the needs of your organization: your people, processes and customers.
Industries
The industry sectors served include
Education
ALE helps educators connect, delivering the technology that enables secure, reliable collaboration between your faculty and students.
Healthcare
ALE’s healthcare solutions connect patients, staff, devices, processes and facilities, so everyone communicates efficiently and securely.
Transportation
ALE helps you connect transport systems with technology that works; for your people, your passengers, and your services.
Government
Enable government continuity with efficient, secure and remote communications. Keep public services available when they are most needed.
Hospitality
ALE helps you connect with your guests by delivering technology that drives immersive, real-time engagement.
overview
About Alcatel-Lucent
Alcatel-Lucent Enterprise is a global communication equipment vendor founded in 1919. Over the course of 100+ years, from the very first telephone, to the birth of networks and cloud technologies, ALE has always been a central part of the communication world. From discovering and inventing new ways to communicate, to improving existing communication channels, ALE’s focus has always been in connecting people. By offering a broad and diverse portfolio of communication, networking and collaboration products and services, ALE has helped over 830.000 customers worldwide to stay connected and grow their businesses in a rapidly changing world.
With a worldwide network of more than 2,900 partners, ALE is committed to providing tailored offers to accommodate requirements for every market and industry, plus best-in-class consulting, services and support as well.
