Alcatel-Lucent

Products and solutions

Communications and infrastructure solutions that work, for you

• Alcatel-Lucent makes everything connect by delivering digital age networking, communications and cloud solutions tailored for its customers’ success. In the Cloud, On-Premises or Hybrid solutions give customers the chance to grow their business into the new digital era providing enterprise collaboration and business continuity even in times of crisis. All done in a flexible and cost effective way.

• IP and TDM communication systems
  

  OXO Connect is a new generation of robust, connected and converged communication platforms, entirely dedicated to small and medium businesses.

  The OXO Connect platform is a hybrid model that’s ready for the cloud, and is at the heart of our feature-rich SMB offering that includes:

  Scalable collaboration with Rainbow cloud service 
  A complete range of wireline and wireless phones
  A range of desktop applications to increase productivity
  Enhanced off-site mobility to keep users connected anywhere, anytime
  Customer welcome from simple voicemail to integrated call routing and professional greetings
  Single network infrastructure for voice and data services

  The cornerstone of ALE’s SMB offering, OXO Connect (formerly known as OmniPCX Office RCE) is easy to install, use and maintain. It meets all SMB communications needs, from 5 to 300 users.

• Call Recording
  

  Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.

  For contact centers and enterprises in industries that require legal and regulatory compliance, it’s critical to record your transactions and interactions in order to demonstrate transparency. Alcatel-Lucent OmniPCX RECORD Suite is a web-based tool that does all that and more, enabling you to record, monitor and evaluate employee-customer interactions. This is particularly important in financial services, utilities, healthcare, education, hospitality and public safety organizations.

  By integrating call recording and monitoring directly into your existing telephony infrastructure, the OmniPCX RECORD Suite provides a scalable, modular and affordable toolset. In addition, supervisors can review recorded calls with agents and use the integrated Quality Monitor module to assess agent performance.
  

• Call Center
  

  The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.

  OmniTouch CC Standard Edition offers an embedded call distribution solution with Alcatel-Lucent OmniPCX Enterprise for lower TCO and ultimate reliability. Advanced supervision and agent desktop capabilities can be delivered from additional virtual machines.
  

• Networking
  

  Fixed-configuration GigE stackable LAN switches that are easy to manage and designed for your business.

  Create the high-performance network you need for your business. The Alcatel-Lucent OmniSwitch portfolio excels at delivering bandwidth-intensive applications while consuming very little power. Its network capabilities include advanced security, quality of service, high-speed uplinks, stacking, multi-gigabit ports and Layer-3 support – delivering customers next generation of enterprise switching networks at an affordable price. And like all Alcatel-Lucent enterprise switches, they’re simple to deploy, configure and manage.

  Featuring the latest technology innovations, the OmniSwitch family of switches also helps you protect your investment into the future thanks to a range of flexible upgrade options.